Privacy Policy

Privacy Policy

Effective Date: 01/01/2025

1. Welcome to Esqueva, located at U24, 5-11 Tariff Court, Victoria, Australia. We are committed to protecting the privacy of our customers and ensuring the security of any personal information received from you. This Privacy Policy outlines the types of information we collect, how we collect it, and what we do with it.

2. Consent By using our website and providing personal information to us, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

3. Information We Collect

• Personal Information: This may include your name, address, email address, telephone number, and other contact details, provided when you make purchases, register an account, or subscribe to our newsletters.
• Payment Information: We collect payment details such as credit card numbers through our secure payment processing service. We do not store these details on our servers.
• Usage and Technical Data: Includes your IP address, browser type, and information about how you interact with our website, collected through cookies and similar technologies.

4. How We Use Your Information

• To process transactions and deliver products purchased on our website.
• To improve our website and tailor it to your preferences.
• To communicate with you, respond to your inquiries, and send you important information regarding our services.
• To conduct marketing and promotional activities (where you have consented to such activities).

5. Disclosure of Your Information

• Service Providers: We may share your information with service providers who perform services on our behalf, such as payment processing, delivery, and marketing.
• Legal Requirements: We may disclose your information if required by law or if we believe it’s necessary to protect our rights or comply with a judicial proceeding, court order, or legal process.

6. Security of Your Information We take reasonable steps to ensure the security of your personal information through physical, electronic, and procedural safeguards. However, no internet-based site can be 100% secure and we cannot guarantee the absolute security of your information.

7. Access and Control Over Your Information You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us via email on privacy at Esqueva.com.au.

8. Changes to Our Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us If you have any questions about this Privacy Policy

Terms and Conditions

Effective Date: 01/01/2025

1. Introduction Welcome to Esqueva ("Company", "we", "us", "our"). These Terms and Conditions of Sale govern the purchase of any products or services through our website located at www.esqueva.com.au, by you ("Customer", "you"). By purchasing products or services from us, you agree to be bound by these terms and conditions.

2. Formation of Contract

• Order Placement: By placing an order on our website, you make an offer to purchase the product(s) you have selected based on these Terms and Conditions.
• Acceptance of Order: An order shall be considered accepted only when you receive a confirmation email from us acknowledging that we have accepted your order or dispatched your products. The contract between us will only be formed when we send you this confirmation.

3. Pricing and Availability

• All prices are shown in Australian dollars (AUD) and include GST where applicable.
• Prices and availability of products are subject to change without notice.
• If a pricing mistake occurs on our website, we reserve the right to cancel any orders placed under the incorrect price.

4. Payment

• Payment must be made in full at the time of purchase via our accepted payment methods.
• We employ secure payment methods to ensure the security of your personal and financial information.

5. Delivery

• We will deliver the goods to the address specified in your order. Delivery timelines and shipping fees will be as stated on our website at the time of order.
• Ownership of the products will pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

6. Returns and Refunds

• Our returns and refunds policy forms part of these Terms and Conditions. Please review our Returns Policy [link to the policy] to understand the terms under which returns and refunds are provided.

7. Limitation of Liability

• To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our products, services, or these Terms.
• Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product.

8. Intellectual Property

• All intellectual property rights in the products, images, and content provided on our website are owned by or licensed to us and are protected by Australian and international law.

9. Dispute Resolution

• In the event of any dispute arising from or in connection with these Terms, the parties will attempt, in good faith, to resolve any such dispute.
• If the parties are unable to resolve the dispute, they agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

10. General

• Governing Law: These Terms will be governed by the laws of the State of Victoria, Australia.
• Severability: If any part of these Terms is held to be invalid or unenforceable, that part will be severed, and the remaining terms will continue to be valid and enforceable.
• Changes to Terms: We reserve the right to make changes to these Terms and Conditions at any time. Your continued use of our site and purchase of our products after any changes signifies your acceptance of these changes.

11. Contact Information For any questions regarding these Terms and Conditions, please contact us.